SupportSave Solutions Inc. provides onshore and offshore business process outsourcing (BPO) from service delivery centers centrally located in the Philippines. This location, Cebu City – the second largest city in the islands, and ranking at the top of Asian cities in terms of BPO functions – offers business services to clients in the travel and hospitality industries, as well as those in banking and financial services, insurance, technology, retail, and telecommunications industries.
SupportSave is able to provide comprehensive and effective offshore business service delivery service at affordable prices thanks to its complete familiarity with the Philippines labor market. This expanded understanding of the supply side of BPO has allowed SupportSave to create fully functioning service centers to deliver fully redundant voice and data business services via backup links and secondary connections. SupportSave also boasts an enterprise-grade network infrastructure with robust connectivity, redundant generator sets to insure that all that connectivity is deliverable, and a host of other features that U.S. and multinational corporations have come to expect of any large BPO provider.
Unlike others, however, SupportSave provides these services without the bulky overhead and weighted cost structures, by controlling the expenditures that otherwise typically go into infrastructure, technology and labor management. This allows the Company to offer BPO services like contact center and back-office support at a substantial discount as compared with other BPO service providers on the Indian subcontinent or in the Philippines.
The Company’s financial strength is easily verified and its management and business practices completely transparent, thanks to a skilled executive team that has transitioned quite a number of large (multi-million-dollar) projects for various, easily recognized multinationals in banking, travel, insurance and other sectors. In fact, SupportSave offers all the in-depth services and features of much larger BPOs, but at less than half the cost, thanks to its intense focus on cost-efficient business-process modeling and smart spending.
These features include superior customer service from an array of call centers, and extensive back-office support services like routine administrative tasking, database building, data entry, document management and technical support. It is this array of functions that allows SupportSave to help businesses deliver the sort of customer experience that drives brand loyalty and supports incremental revenue growth while still saving on operating costs.
But the Company offers more than cost savings, or reduced total cost of ownership (TCO). It also offers flexibility toward process enhancement, improved voice-of-the-customer record integration, and overall deal structuring, which larger firms can’t manage because their size creates a certain inherent functional rigidity.
SupportSave’s cost savings are achieved by strategic geographical location of service centers and a frugal yet sensible approach to provisioning them. These savings are further enhanced by using open-source technologies and platforms rather than expensive licensing strategies, and by streamlining delivery infrastructure with technological innovations as they become available.
It is thanks to this wide-ranging yet affordable BPO structuring that SupportSave is currently supplying customer service and technical support to a leading home appliance original equipment manufacturer (OEM); providing research services for an online brand preservation agency; providing technical support for several software-as-a-service (SaaS) firms; providing lead generation for sales by a private equity firm; and delivering back-end staffing services (job posting, online support) for a major employment agency.
These are only a few examples of the services that the Company can offer. SupportSave can also deliver cost-effective blog updating, data mining, ad posting, order processing, resume formatting, interview scheduling for job seekers, and – in the real estate field – property listing, appointment setting, and foreclosure status confirmation, among other things.
The Company also offers medical business services, from scheduling patient tests to follow-up and reminder calls, screening, billing and collections – all services that SupportSave can provide for a cost of $897 per full-time employee per month, on a 24/7 time frame, which equates to $5.18 per hour – a flat-rate model that makes outsourcing financially feasible even for small businesses.
SupportSave plans to use this lean but effective business model to grow both organically, by acquiring new customers, and through acquisitions in the same vertical, some of which the Company’s management team has already identified. The growth should be easy to achieve, thanks to SupportSave’s full range of BPO services, highly competitive rates, and a level of quality and reliability that drives its own brand loyalty.
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