eXp World Holdings (EXPI) Evolving with its Clientele
In the past, companies worldwide focused on traditional functional benefits, price competition, and features. Businesses sometimes lost their focus, aiming to be the best for themselves instead of their clients. Of course, these two go hand-in-hand in the sense that companies cannot succeed without the support and loyalty of their customers. However, in the past 20 years, technology has changed the relationship between companies and their customers, a change clearly seen in the nation’s real estate industry. The real estate brokerage world has taken a shift toward the client. This shift has been branded “client centric”. An article entitled ‘The…