Infobird Co., Ltd. (NASDAQ: IFBD) Empowering SaSa (China) Cosmetics Co., Ltd. to Customer Experience Leadership
Infobird recently entered into a cooperative agreement with SaSa (China) Cosmetics Co., Ltd., to provide marketing and customer service solutions for the retailer’s sales staff/shopping guides The solutions’ benefits include enhanced trustworthiness, brand image, and value; improved call-through rates; efficient customer service management; and more personalized customer engagement experiences Through the agreement, SaSa will leverage technology to improve customer interactions and offer premium personalized experiences, effectively making it a customer experience leader in China A 2018 KPMG study demonstrated that for a company to be a customer experience leader in China, it must have successfully leveraged technology to improve its…