KANA Software, Inc. (KANA.OB) to Enhance Com Hem’s Customer Service
KANA Software, Inc., a leading multi-channel customer service provider, announced today that its services were selected by Com Hem, one of the leading providers of triple-play services (including cable TV, digital television, broadband, telephony and HDTV) in Sweden. Com Hem offers over 140 television channels and is a premier media, entertainment and telecommunications provider for over 33 percent of Sweden’s households. KANA’s multi-channel knowledge solutions will allow Com Hem service agents to quickly respond to customer queries, reduce handling time and identify solutions. The company’s solutions will also increase first-call resolution as agents will be provided with advanced search capabilities…