KANA Software Inc. (KANA.OB) Completes the Call to Customer Service
Customer service calls can be an aggravating experience. Pushing buttons and getting lost in an automated system is not a new experience for most consumers. But when a person stops to consider the volume of interactions for a moment, the complexity of the issue becomes apparent. Customer service is a major portion of the world’s economy today and it appears to be getting bigger with each passing moment. An investor that can find a company which takes advantage of this complex and confusing customer service dance is an investor that may find solid long term profit. KANA Software Inc., a…