Moxian, Inc. (MOXC) Connecting Businesses and Consumers through Social Customer Relationship Management
Customer Relationship Management (CRM) is a tool companies use to manage their relationships and interactions with their customers. Using a CRM system enables businesses to collate information from their various customer service streams. These systems allow merchants to see everything about their customers in one place. This includes their history with the company in question, the status of any orders, and even information drawn from their social media accounts. It takes CRM to the next level: Social CRM (SCRM). Traditional CRM is designed to manage the customer relationship through conventional channels. On the other hand, SCRM gives the consumer more…