Moxian, Inc. (MOXC) Targets Merchant-Customer Interaction with Proprietary Social CRM
Whether we like it or not, social media has had a major impact on how businesses interact with their customers online. It is a great avenue for businesses to get their messages out and enhance awareness of their brands. It also has a huge potential of backfiring if any possible customer complaints voiced via social platforms are not handled properly. In addition, a lot of companies are still not responsive enough on social media and rarely reply to potential customer inquiries through the channel. As a result, many businesses fail to tap the full potential of social media when it…